Donate
Contact

Privacy Policy

Last updated: September 2026

Voluntary Action Doncaster (VAD) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we keep it safe and what rights you have over your personal information.

  1. Who we are

Voluntary Action Doncaster (VAD) is a registered charity supporting voluntary, community and social enterprise organisations and volunteering across Doncaster.

Charity number: 1184116
Registered address: C/o Bentley Resource Centre, High Street, Bentley, Doncaster, DN5 0AA

For privacy or data protection enquiries, please contact us through the contact details provided on our website.

  1. What information we may collect

Depending on how you use our website or services, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Organisation or group name
  • Information you provide when contacting us
  • Information provided when registering for events, training or activities
  • Information you provide when signing up to our e-newsletter
  • Information provided when making an enquiry or requesting support
  • Website usage information, such as pages visited and technical information about your device

We only collect information that is relevant and necessary for the purpose for which it is being collected.

  1. How we use your information

We may use your personal information to:

  • Respond to enquiries and requests for information
  • Provide support, advice, training, events and other services
  • Register people for events and activities
  • Send our e-newsletter where you have chosen to receive it
  • Communicate with voluntary, community and social enterprise organisations, volunteers and partners
  • Administer and improve our services
  • Monitor participation and outcomes for our projects and funders
  • Meet our legal, regulatory and safeguarding responsibilities
  • Maintain the security and effective operation of our website

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without providing appropriate information or obtaining consent where required.

  1. Our legal basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

  • Consent – for example, where you have chosen to receive our e-newsletter.
  • Contract – where processing is necessary to provide a service or fulfil an agreement with you.
  • Legal obligation – where we are required to process information by law.
  • Legitimate interests – where processing is necessary for the effective operation of VAD and does not unfairly affect your rights and interests.
  • Vital interests – in limited circumstances where processing is necessary to protect someone’s life or safety.

Where we rely on consent, you can withdraw that consent at any time.

  1. E-newsletters and communications

If you sign up to receive our e-newsletter, we will use the information you provide to send you information about VAD, volunteering, community organisations, events, training, funding opportunities and related activities.

You can unsubscribe from our mailing list at any time by using the unsubscribe facility included in our emails or by contacting us.

We will not sell or rent our mailing lists to other organisations.

  1. Sharing your information

We will only share personal information where there is a legitimate reason to do so and where appropriate safeguards are in place.

This may include sharing information with:

  • Organisations delivering services or activities on our behalf
  • Funders where monitoring or reporting information is required
  • Professional advisers and service providers
  • IT, website, email and database providers
  • Public authorities or other organisations where we are legally required to do so
  • Other organisations where you have given us permission to share your information

Where possible, we will explain who your information is being shared with and why.

  1. Website forms and enquiries

If you use a contact form or other form on our website, the information you provide will be used to respond to your enquiry or provide the service you have requested.

We ask you not to provide sensitive personal information through a general website contact form unless it is specifically requested and appropriate to do so.

  1. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate properly. Other cookies may be used to understand how visitors use our website, improve our services or provide additional functionality.

Where required, we will ask for your consent before using non-essential cookies.

You can control cookies through your browser settings and, where available, through our website’s cookie settings.

The Information Commissioner’s Office (ICO) requires organisations to explain how cookies are used and, where required, obtain consent before setting non-essential cookies.

  1. Google reCAPTCHA

Some forms on our website use Google reCAPTCHA to help protect the website from spam and abuse.

reCAPTCHA is provided by Google and may collect information about users and their devices for security and verification purposes. Google’s own privacy policy and terms apply to this service.

Where applicable, you can find further information about Google’s processing of information through Google’s privacy information.

  1. Third-party websites

Our website may contain links to other websites, including websites operated by partner organisations, social media platforms and other services.

Once you leave the VAD website, we are not responsible for the privacy practices or content of those websites. We recommend checking the privacy policy of any website you visit.

  1. How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, unless we are required by law, funding requirements or other legitimate obligations to keep it for longer.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

  1. Keeping your information secure

We take reasonable and appropriate technical and organisational measures to protect personal information against:

  • Loss or accidental destruction
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration or misuse

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

  1. Your rights

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these include the right to:

  • Ask what personal information we hold about you
  • Request a copy of your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain types of processing
  • Withdraw consent where we are relying on consent
  • Request that certain information is provided to you in a portable format

If you wish to exercise any of these rights, please contact us.

We may need to ask for information to confirm your identity before dealing with a request.

  1. Children’s information

Our website is not specifically aimed at children. We do not knowingly collect personal information from children through the website unless this is necessary for a specific service or activity and appropriate arrangements are in place.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or how we process personal information.

The latest version will always be published on this website, with the date of the most recent update shown at the top of the policy.

  1. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact Voluntary Action Doncaster using the contact details provided on our website.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

Further information is available from the ICO website.

Voluntary Action Doncaster
C/o Bentley Resource Centre
High Street
Bentley
Doncaster
DN5 0AA

Charity number: 1184116