We are excited to announce we’re recruiting for a new group of passionate volunteers for our Reception role at Market Place. This role will be based within a busy front-of-house environment and will involve greeting clients and visitors, answering telephone queries, and completing some basic administrative tasks.
Our volunteer receptionists play a vital role in ensuring Doncaster Mind continues to make a positive impact on our community where no one has to face a mental health difficulty alone. You will be the friendly face to welcome clients, visitors, and partners in for their appointments, creating a comfortable and inclusive environment, as well as helping to reduce the stigma around mental health.
No two days are the same, and you'll always be supported by the Volunteer Hub Co-ordinator and the wider Doncaster Mind team. Ideally, we're looking for someone to work in the office with us as part of our team for 3.5 hours per week.
Volunteering with Doncaster Mind is an opportunity to make a real difference while investing in your own personal and professional development.
Our volunteers will help create a welcoming, organised and professional experience for clients and external partners while contributing to the wider work of Doncaster Mind. Key duties include:
Service support:
• Welcoming clients, visitors and partner organisations.
• Creating a friendly and inclusive environment.
• Monitoring and responding to the office inbox.
• Answering telephone calls and booking consultations.
• Ensuring reception is tidy and welcoming.
• Responding to enquiries via telephone, written or email.
• Managing access to the building.
• Other administrative duties as required.
Client experience
• Helping maintain a calm and welcoming environment
• Supporting reception and visitor experience where appropriate
• Preparing small client experience materials/resources
General
• Working in line with Doncaster Mind values
• Maintaining confidentiality
• Participating in supervision and training
• Supporting the wider aims of Rise and Doncaster Mind
• Good communication and interpersonal skills.
• Experience using Outlook email and calendar.
• Experience of working in a busy environment.
• Friendly, approachable and professional manners.
• Ability to work respectfully with a wide range of people and communities.
• Organised and reliable approach to tasks.
• Comfortable using email, Microsoft Office and basic digital platforms.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work independently as well as part of a team.
• Interest in mental health, wellbeing and community support.
• Willingness to learn and take guidance from staff.
• Understanding of the importance of equality, inclusion and non-judgmental practice.
Stay informed: Sign up to our e-newsletter
